Shipping & Returns

We guarantee to refund defective and damaged items when you return them in the condition it was received, with the original packaging. Our policy lasts 30 days. If 30 days have passed since receiving the items, unfortunately, we can’t offer you a refund or exchange.

Refunds (if applicable)

Refunds are only applicable for faulty items only. Once the product has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

To return your product, you should contact us at sales@alizbay.com. Product returns are only excepted through the mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please allow 15-25 days for your order to arrive. If more than 45 days have passed please email us at sales@alizbay.com to review the status of your order. Refunds will be handled through email if necessary.
Note that Paypal purchases are only refundable through Paypal if returned by Mail.

Payment Options

All payment summaries on Alizbay.com are stated in US dollars.
Credit cards accepted:
American Express
MasterCard
Visa
Visa/MasterCard Debit
PayPal
Apple Pay
We do not accept:
Regular forms of Debit
CODs
Layaway plans
Retail Store merchandise cards
Important information about payment: